eLearning

Following the ‘Code of Conduct’ microlearning course – available on the Learn@IBF platform, the last part covers the topics of ‘Complaint Handling’ and ‘Compliance with the Laws’.  This module will go through the process of Complaint Handling, as well as the appropriate way to address such situations. It also discusses the importance of complying with […]

We continue our ‘Code of Conduct’ microlearning course – available on the Learn@IBF platform – with module five, which covers the topics of ‘Know Your Client’ (KYC) and ‘Conflict of Interest’.  This module goes through the importance of conducting KYC on a client, to provide appropriate advice and to comply with regulations. It provides the

Now available on the Learn@IBF platform, this fourth module of ‘Course of Conduct’ microlearning course covers the topics of ‘Due Care and Due Diligence’ and ‘Disclosure’.  In this module, you will go through the importance of carrying out your duties with due care and due diligence. This module also looks at why it is necessary

In continuation of our ‘Code of Conduct’ microlearning course, this third module, now available on the Learn@IBF platform, covers the topics of ‘Confidentiality’ and ‘Competence’.   This module looks at why keeping your client’s data confidential is so important, and what methods you could employ to keep data confidential. It also goes through what it means